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Bug #1836

Crash Report

Added by darthvalda over 10 years ago. Updated over 7 years ago.

Status:
Closed
Severity:
Low
Assignee:
-
Category:
Gameplay
Target version:
-
Start date:
11/29/2013
% Done:

100%

Version:
0.22
Platform:
Win32
Expansion:
Language:
English (US)
Mod Related:
No
Votes:
Arrow u r green
Arrow d r red

Description

KSP crashes regularly upon enntering the loading screen, e.g. switching from flight to space center, switching from VAB to launch pad, etc.
Sometimes with a frozen screen and faulty graphics (please see the JPG attached), sometimes with just a black screen, sometimes with a fall-back to windows desktop and the report "display driver stopped responding and has successfully recovered" and sometimes with the crash dump files having been stored in the KSP folder (attached as ZIP archive).
Unfortunately the error is not directly reproducable, but occurs on a spontanous basis.
The system runs on Windows 7 Home Premium 64bit SP1, graphic and all other drivers are up-to-date and no such problems have been observed in usage with other software so far (detailed hardware specifications are attached as HTML).

screenshot.jpg (1.19 MB) screenshot.jpg [email protected] darthvalda, 11/29/2013 05:13 AM
crash_reports.zip (105 KB) crash_reports.zip [email protected] darthvalda, 11/29/2013 05:13 AM
hardware_specs.html (124 KB) hardware_specs.html [email protected] darthvalda, 11/29/2013 05:13 AM
1978

History

#1 Updated by TruePikachu over 10 years ago

  • Status changed from New to Not a Bug
  • % Done changed from 0 to 100

Lines 7643..9580 of the later output log are a repetition of:

Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 1385)

HandleD3DDeviceLost
HandleD3DDeviceLost: still lost

Additionally, since Windows itself had reported that the display driver stopped responding, I have a very good reason to believe this is either a hardware problem (possibly overheating, try running your Z-CPU report just after one such crash that Windows reports), or a driver problem (are your drivers from the system's OEM, Windows Update, or the manufacturer of the card?).

#2 Updated by Ted over 10 years ago

  • Category changed from 30 to Gameplay
  • Status changed from Not a Bug to New
  • Severity changed from Normal to Low
  • % Done changed from 100 to 0

That output is in fact due to KSP being alt-tabbed. Whilst you're advised not to do this during initial asset loading, it will not have a significant effect elsewhere - as long as your system can handle it.

As for the crash itself, as far as I can tell, it's seemingly random. There is an NRE a few lines above, but it shouldn't cause a crash at least.
Will leave this open for you to provide more information when you can.

#3 Updated by Ted over 10 years ago

  • Status changed from New to Need More Info

#4 Updated by darthvalda over 10 years ago

@TruePikachu: The drivers are the latest ones from NVIDIA itself, not OEM, Windows Update or manufacturer of the card.
There's is definitly no hardware problem. I tried several times to remove all graphic drivers and system entries (files, folders, registry, etc.) and do an overall clean new install, instead of just updating the drivers. The GPU and CPU temperatures are all within normal limits and way more graphically sophisticated games run normal, safe and stable.
@Ted: What do you mean with "alt-tabbed"? If you mean that KSP maybe was running in the background during initial asset loading: Could be possible. I do this sometimes to bridge loading times and to do other things in the OS and usually my system handles this without any problems.
To be honest, I haven't tried 0.23 since it came out, due to a lack of time. So I can't confirm if the problems are still valid or were related to 0.22. I keep you informed...

#5 Updated by TruePikachu over 10 years ago

Ummm... nVidia is the manufacturer of the card.

Just did a search on Google. It looks like the problem is indeed with your video card or driver. Try reverting to v314.22, or getting a new card if that doesn't fix it.
https://forums.geforce.com/default/topic/619329/gtx-460-video-drivers-post-314-crashes/
https://forums.geforce.com/default/topic/491490/gtx-460-nvidia-driver-has-stopped-responding-and-has-recovered/
https://forums.geforce.com/default/topic/659933/gtx-460-freezing-crashing/

EDIT: The mention of alt-tabbed was rather @ me, I'm rather new to KSP crash logs.

#6 Updated by darthvalda over 10 years ago

Well, as far as I know Gainward is the manufacturer of my card and nVidia is the one of the graphical chipset. But I don't wanna sound nitpicky or ungrateful...
I will try reverting to your mentioned driver version and see if it works better that way. Although I'm still quite sure it's not a hardware problem itself, due to the fact (as stated several times before) ALL other software ran/runs like a charm until those very moments when KSP crashed randomly. But nevertheless I'm considering to buy a new graphic card the upcoming weeks anyway.

#7 Updated by Squelch almost 9 years ago

  • Platform Win32 added
  • Platform deleted (Windows)

#8 Updated by TriggerAu almost 8 years ago

  • Status changed from Need More Info to Needs Clarification

#9 Updated by TriggerAu over 7 years ago

  • Status changed from Needs Clarification to Closed
  • % Done changed from 0 to 100

Closing this report out for now. If you find it is still occuring in the latest version of KSP please open a new report (and this one can be linked to it.) For best results, the wiki contains really useful info for when creating a report http://bugs.kerbalspaceprogram.com/projects/ksp/wiki.

You can also ask questions about the bug cleanup in the forum here: http://forum.kerbalspaceprogram.com/index.php?/topic/143980-time-to-clean-up-the-bug-tracker/ and tag @TriggerAu to get my attention

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